Terms & Conditions

These Terms & Conditions govern your use of coaching Plans and Memberships provided by Holy Grail Fitness (Wilf Witham) ("we", "us", "our"). By enquiring about or purchasing a Plan or Membership, you agree to these terms.

1. Services

We provide personal coaching services, including personalised training and nutrition guidance delivered via Trainerize, workout and progress logging, face-to-face coaching sessions, and 24/7 WhatsApp contact, as described for each coaching tier (Silver, Gold, Platinum) at the point of purchase.

2. Plans and Memberships

Plans run for 8 weeks and are paid upfront in full. Memberships run for a minimum term of 12 months and are billed monthly by Direct Debit. Pricing and inclusions for each tier are as set out on our website at the time of purchase.

3. Payment

Plan fees are due in full before coaching begins. Membership payments are collected monthly in advance. If a Direct Debit payment fails, we may suspend access to coaching services until payment is resolved.

4. Cancellations and refunds

8-week Plan. The 8-week Plan is purchased upfront and is non-refundable once the programme has commenced, subject to any cancellation or refund rights provided by law.

12-month Membership. The Membership is a 12-month coaching commitment, paid monthly by Direct Debit. The current Membership prices are:

• Platinum — £150 per month
• Gold — £100 per month
• Silver — £75 per month

Three months' notice must be given to cancel a 12-month Membership. Cancellation requests should be made in writing to wilfwanderer@gmail.com.

An exception may be made where the Membership can no longer reasonably continue because of:

• Illness
• Injury
• The client being physically unable to participate in the coaching
• Genuine financial circumstances that mean the client is no longer physically able to afford the Membership

In these circumstances, Holy Grail Fitness may agree to an earlier cancellation or alternative arrangement on a case-by-case basis. Any cancellation rights that a client has under applicable UK consumer law will continue to apply.

5. Health and liability

You confirm that you are medically fit to take part in the training and nutrition guidance we provide, and that you will seek advice from a doctor before starting if you have any health concerns. You participate in all coaching activities at your own risk. To the fullest extent permitted by law, we are not liable for any injury, loss or damage arising from your participation, except where caused by our negligence.

6. Missed sessions

If a client misses a scheduled session, the session remains payable. The session will be rescheduled by mutual agreement, subject to reasonable availability. Clients are encouraged to provide as much notice as possible if they cannot attend.

7. Your information

We collect and use personal and health information you provide in order to deliver your coaching programme, in line with applicable data protection law. We do not sell your information to third parties.

8. Changes to these terms

We may update these terms from time to time. Continuing to use our coaching services after changes are posted means you accept the updated terms.

9. Contact

Holy Grail Fitness — Wilf Witham

Questions about these terms can be sent to wilfwanderer@gmail.com or by phone / WhatsApp on 07388 516 417.